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Privacy Policy

  1. “JOLTIE HELLAS SINGLE MEMBER SOCIETE ANONYME” (hereinafter referred to as “we”, “us”, “our”, “Company”) is committed to ensuring the security and integrity of the data it collects from users of its applications, websites, products, services and content (the “Services”) through the following channels of the official website www.joltie.com for our Company’s e-mobility platform and the “Joltie App” and has adopted practices that protect the personal data that users provide, so as not to enable any unauthorized access or disclosure, loss or misuse thereof. Below we inform you about the data we process and collect as well as how we use them in order to better provide our services. By accepting this privacy policy (“the Policy”), you agree to the collection, processing and use of your personal data by us, in accordance with the General Data Protection Regulation (GDPR) and the following terms.
  2. Our Company complies with the General Data Protection Regulation (2016/679 EU GDPR) and any other European and national legislation concerning the protection of personal data, as in force, electronic communications, etc. and undertakes to ensure the protection of your data at all times:
  • The data shall be collected for specific, explicit and legitimate purposes and shall not be further processed in a manner incompatible with those purposes.
  • We collect the necessary personal data for any purpose of processing and process them lawfully, fairly and in a transparent manner in relation to the data subjects.
  • We make sure that they are, as accurate and up-to-date as possible, and we keep them only for the time necessary for the purposes for which they are processed.
  • In any case, the criterion we use to determine the storage period shall be based on and take due account of the need to comply with any relevant legal requirement as well as the principle of data minimisation.
  • We point out that for the personal data we collect directly from you as customers or partners, you must inform us of any change in your data without delay, as well as respond to any request for updates. Also, the personal data we collect are provided to us by you and in no case do such data come from other sources.
  • We process the Data electronically and take all appropriate measures to protect personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
  1. Data Controller:

“JOLTIE HELLAS SINGLE MEMBER SOCIETE ANONYME”, a société anonyme seated in Greece, with its offices at 5 Cheimarras Street, 15125, Marousi, with General Commercial Registry (G.E.MI.) number 165039601000 and Tax Identification Number 801877516, is the data controller of your personal data and the one who determines the goals, conditions and manner of their processing.

For any questions regarding your personal data, or if you wish to object to their collection, processing or use by us, in accordance with our Company’s Policy and applicable law, you can contact us at the following email address: customers@joltie.com.

  1. What is Personal Data?

The term “personal data” refers to information of natural persons, such as name, postal address, e-mail address, telephone number, etc., which identify or may identify you, hereinafter referred to as “Personal Data or Data”.

  1. What is Personal Data Processing?

Any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

  1. Is it mandatory to provide your Personal Data?

The provision of Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or be optional.

The mandatory or optional nature of the provision of Data is indicated by an asterisk (*) next to the mandatory personal data.

If you refuse to provide the data marked as mandatory, it will be impossible to achieve the main purpose for which the specific Data is collected, and may, for example, make it impossible for the Company to provide the services available on its website and application.

The provision of additional Data to the Company, beyond those marked as mandatory, is optional and has no consequences regarding the main purposes of Data collection, since their provision serves exclusively to optimize the quality of the services provided by us.

  1. What is the purpose and legal basis for processing your Data?

As a rule, our Company collects and processes your data only when you provide them directly and voluntarily, either through www.joltie.com website or by telephone (e.g. by filling out a contact form).

However, this rule cannot be fully applied in two cases in the context of the operation of the website:

  1. i) certain data, which are collected automatically during your visit to our website and
  2. ii) data collected with the help of cookies and similar technologies.

7.1. Automatic data collection when you visit our website

When you visit our website, we collect:

  • The date and time at the time of entering the website.
  • The amount of data sent in bytes.
  • The browser and operating system you used when you entered the website.
  • Your IP address (Internet Protocol address) when you enter the website. The IP address is personal data, along with the date and time of your visit, although we cannot identify you with this information ourselves.

The reason (legal basis and purpose) for which we collect your IP address and keep it in special files (log files) is on the one hand our legitimate interest to process this data in order to ensure the security of networks, information and services from accidental events or illegal or malicious actions, which compromise availability, the authenticity, integrity and confidentiality of the stored or transmitted data and on the other hand the legal obligation to provide the most secure environment possible for the processing of your personal data (Article 6 par. 1 sections (f) and (c) GDPR).

The data will not be transferred or used in any other way. However, we reserve the right to review server log files if specific indications of illegal use are found.

Like most websites, we use cookies and similar technologies when you access and browse our website in order to make it as comfortable and effective as possible.

Cookies are small text files that are stored on the hard drive of the computer or other electronic device with which the user accesses the website. Cookies are unique to each web browser (e.g. Google Chrome, Mozilla Firefox, Internet Explorer, Opera, etc.) and contain anonymized information about the websites you visit and the devices you use. By continuing to use the above website without changing the settings, you agree to the use of “cookies”.

For more information see our cookie policy posted on our Website.

7.2. Data collection when you register for the “Joltie App” and when you use it to receive electric mobility services

For the purpose of your registration in our “Joltie App”, as well as for receiving electric mobility services, we collect and process the personal information you give us, on a case-by-case basis, depending on whether you carry out the relevant transaction as a registered user or visitor.  Indicatively, we collect and store the following information:

  1. A) Basic identification data (such as your full name),
  2. B) Contact details needed for the provision of our services (such as home and email address, telephone number, location, etc.),
  3. C) Any other information you provide to us either during your registration or at any other time in the future (e.g. type of your vehicle).

On the contrary, we do not collect or store all your credit card information. In this case, we automatically redirect you to the payment gateway of the online payment management platform Stripe in the secure environment of which you complete your payment.

The purpose of processing your data that we collect through and in relation to you,  is the provision of electromobility services (Article 6 par. 1 section (b) GDPR). Furthermore, we have a legitimate interest in sending you customer satisfaction surveys requests and informing you about promotional and advertising activities of our products and services.

In addition, our Company reserves the right, either itself or through third party affiliated companies to use non-identifiable – anonymized information associated with the registration and / or use of the “Joltie App” for the purposes of: (i) analyzing market trends and using this analysis for its business purposes, (ii) improving its services or products, (ii) research, testing, development, controls and operations related to electric vehicle charging services. In any case, the above additional activities will be provided solely on the condition that the data used cannot identify any individual or their specific personal information, but focus on market trends.

7.3. Data Collection through the submission of data to Contact Forms of the website or by telephone

In the context of communication between us through the www.joltie.com website (via the special contact form or email) but also by phone, we collect the personal data you give us, e.g. by filling out an online contact form (in case you declare that you wish to receive updates about the Company’s products). These data are full name, telephone, e-mail address and any other information you may provide us during our communication. This data is stored and used exclusively for responding to your request or for contact and technical management by us. The legal basis for the processing of this personal data is your consent, according to Article 6 par. 1 section (a) GDPR. Your data will be deleted after the final processing of our communication. This will be the case if it can be inferred from the circumstances that the purpose of the communication has been completed, provided that there are no legal claims to store such data.

  1. Who are the recipients of your Data? Data transfers.

The recipients of the Data are the absolutely necessary personnel of the Company, which is committed to maintaining confidentiality and the companies cooperating with us, which process your Data as Processors on our behalf and in accordance with our orders.

Our Company will not transfer your personal data to unauthorized third parties, with the exception of the above recipients. In any case, we always check any independent company which should comply with personal data protection obligations and demonstrate the appropriate level of security. We may, however, share your personal data with third parties in case of sale of our Company or affiliate, or our assets as the personal data in our possession are considered transferred assets.

We will also provide your personal data when required by law or when we believe disclosure is necessary to protect our rights and/or comply with any judicial or other decision, of a court or competent authority.

  1. Data of minors.

We do not accept registrations, do not carry out transactions, and will not collect or process personal data of individuals under the age of eighteen (18). By registering, you confirm through your statement that you are at least eighteen (18) years of age.

  1. What are your rights?

Under the applicable legislation on the protection of personal data and provided that the relevant legal requirements are met, you have the following rights:

Right of access: You have the right to be informed if the Company processes your data, to have access to the data and to receive additional information about their processing.

Right to rectification and completion of your personal data: You have the right to request the updating, correction, completion of your personal data.

Right to deletion: You have the right to submit a request for deletion of your personal data, which will be satisfied provided that there is no other legal basis for processing (such as, but not limited to, an obligation to process personal data imposed by law).

Right to restriction of processing: You have the right to request restriction of processing of your personal data in the following cases: (a) when you contest the accuracy of the personal data and until it is verified, (b) when you object to the deletion of personal data and request instead of deletion the restriction of their use, (c) when personal data are not needed for processing purposes, but are necessary for the foundation, exercise, support of your legal claims, and (d) when you object to processing and until it is verified that there are legitimate reasons that concern us and override the reasons for which you object to processing.

Right to object to processing: You have the right to object at any time to the processing of your personal data when it is based on the legal basis of Article 6 par. 1 section (e) (duty performed in the public interest) or section (f) (existence of legitimate interest) of the General Regulation, which will be satisfied unless the Company demonstrates compelling and legitimate reasons for their processing.

Right to data portability: You have the right to receive your personal data free of charge in a structured, commonly used and machine-readable format or to request, if technically feasible, that we transmit the data directly to another controller.

Right to non-automated individual decision-making, including profiling: You have the right to object when a decision concerning you is based solely on automated processing, including profiling, and this decision produces legal effects or significantly affects you.

Right to withdraw your consent: You have the right at any time to withdraw your consent to the processing of your personal data in the future. The lawfulness of the processing of your data remains unaffected by this action, up to the point of withdrawal of your consent. In case of withdrawal of consent, the Company may further process personal data only in cases where there is another legal ground for processing.

Right of appeal to the competent supervisory authority: The competent authority is the Hellenic Data Protection Authority. You have the right to lodge a complaint with the Personal Data Protection Authority if you consider that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data. For the competence of the Authority and how to submit a complaint, you can visit its website (www.dpa.gr > My rights > Submit a complaint), where detailed information is available.

The contact details of the Hellenic Data Protection Authority are: Postal Address: 1-3 Kifisias Ave., P.C. 115 23, Athens, tel. +30 210. 6475600, e-mail contact@dpa.gr

  1. How do you contact the Company?

The above rights, except for the right to appeal to the competent supervisory authority, are exercised upon written request sent to the email address dpo@joltie.com and examined by the Data Protection Officer, who has been appointed by the Company. In your request, please include adequate contact information (e.g. your email address, name, address and telephone number) and clearly specify the content of your request, including but not limited to the information you want to access, change, update, remove or delete.

For any other question regarding this Policy or the way we handle your personal data, please contact us at +302152151608 or by email at customers@joltie.com.

  1. How long do we keep your Data?

The Company will keep your personal data for as long as it is required to fulfill the purposes described in this policy, unless applicable law requires a longer period of time.

In any case, the Company will keep your personal data for as long as required (a) in order for the Company to comply with a legal obligation incumbent on it and (b) in view of the legal position the Company happens to be in (such as defending rights before courts, regulatory audits, etc.).

  1. What is the applicable law when processing your Data by us?

The applicable law is Greek law, as formulated in accordance with the General Data Protection Regulation 2016/679/EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.

The competent courts for any emerging disputes related to your Data are the Courts of Athens.

  1. Modification of this Policy. How will you be informed of any modification of this?

We reserve the right to modify this Policy at any time to comply with our legal or regulatory obligations, as well as the business purposes and activities of our Company.

Any imminent significant change to our policy will be posted on our website www.joltie.com before the changes take effect.

We encourage you to check this Policy at regular intervals to know how your Data is protected and for any information to contact us.

Privacy Policy

  1. “JOLTIE CYPRUS LIMITED” (hereinafter referred to as “we”, “us”, “our”, “Company”) is committed to ensuring the security and integrity of the data it collects from users of its applications, websites, products, services and content (the “Services”) through the following channels of the official website www.joltie.com for our Company’s e-mobility platform and the “Joltie App” and has adopted practices that protect the personal data that users provide, so as not to enable any unauthorized access or disclosure, loss or misuse thereof. Below we inform you about the data we process and collect as well as how we use them in order to better provide our services. By accepting this privacy policy (“the Policy”), you agree to the collection, processing and use of your personal data by us, in accordance with the General Data Protection Regulation (GDPR) and the following terms.
  2. Our Company complies with the General Data Protection Regulation (2016/679 EU GDPR) and any other European and national legislation concerning the protection of personal data, as in force, electronic communications, etc. and undertakes to ensure the protection of your data at all times:
  • The data shall be collected for specific, explicit and legitimate purposes and shall not be further processed in a manner incompatible with those purposes.
  • We collect the necessary personal data for any purpose of processing and process them lawfully, fairly and in a transparent manner in relation to the data subjects.
  • We make sure that they are, as accurate and up-to-date as possible, and we keep them only for the time necessary for the purposes for which they are processed.
  • In any case, the criterion we use to determine the storage period shall be based on and take due account of the need to comply with any relevant legal requirement as well as the principle of data minimisation.
  • We point out that for the personal data we collect directly from you as customers or partners, you must inform us of any change in your data without delay, as well as respond to any request for updates. Also, the personal data we collect are provided to us by you and in no case do such data come from other sources.
  • We process the Data electronically and take all appropriate measures to protect personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
  1. Data Controller:

“JOLTIE CYPRUS LIMITED”, a company seated in Cyprus, with its offices at 1 Mpoumpoulinas Street, 1060, Nicosia, with registry number HE 426819, is the data controller of your personal data and the one who determines the goals, conditions and manner of their processing.

For any questions regarding your personal data, or if you wish to object to their collection, processing or use by us, in accordance with our Company’s Policy and applicable law, you can contact us at the following email address: customers@joltie.com.

  1. What is Personal Data?

The term “personal data” refers to information of natural persons, such as name, postal address, e-mail address, telephone number, etc., which identify or may identify you, hereinafter referred to as “Personal Data or Data”.

  1. What is Personal Data Processing?

Any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

  1. Is it mandatory to provide your Personal Data?

The provision of Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or be optional.

The mandatory or optional nature of the provision of Data is indicated by an asterisk (*) next to the mandatory personal data.

If you refuse to provide the data marked as mandatory, it will be impossible to achieve the main purpose for which the specific Data is collected, and may, for example, make it impossible for the Company to provide the services available on its website and application.

The provision of additional Data to the Company, beyond those marked as mandatory, is optional and has no consequences regarding the main purposes of Data collection, since their provision serves exclusively to optimize the quality of the services provided by us.

  1. What is the purpose and legal basis for processing your Data?

As a rule, our Company collects and processes your data only when you provide them directly and voluntarily, either through www.joltie.com website or by telephone (e.g. by filling out a contact form).

However, this rule cannot be fully applied in two cases in the context of the operation of the website:

  1. i) certain data, which are collected automatically during your visit to our website and
  2. ii) data collected with the help of cookies and similar technologies.

7.1. Automatic data collection when you visit our website

When you visit our website, we collect:

  • The date and time at the time of entering the website.
  • The amount of data sent in bytes.
  • The browser and operating system you used when you entered the website.
  • Your IP address (Internet Protocol address) when you enter the website. The IP address is personal data, along with the date and time of your visit, although we cannot identify you with this information ourselves.

The reason (legal basis and purpose) for which we collect your IP address and keep it in special files (log files) is on the one hand our legitimate interest to process this data in order to ensure the security of networks, information and services from accidental events or illegal or malicious actions, which compromise availability, the authenticity, integrity and confidentiality of the stored or transmitted data and on the other hand the legal obligation to provide the most secure environment possible for the processing of your personal data (Article 6 par. 1 sections (f) and (c) GDPR).

The data will not be transferred or used in any other way. However, we reserve the right to review server log files if specific indications of illegal use are found.

Like most websites, we use cookies and similar technologies when you access and browse our website in order to make it as comfortable and effective as possible.

Cookies are small text files that are stored on the hard drive of the computer or other electronic device with which the user accesses the website. Cookies are unique to each web browser (e.g. Google Chrome, Mozilla Firefox, Internet Explorer, Opera, etc.) and contain anonymized information about the websites you visit and the devices you use. By continuing to use the above website without changing the settings, you agree to the use of “cookies”.

For more information see our cookie policy posted on our Website.

7.2. Data collection when you register for the “Joltie App” and when you use it to receive electric mobility services

For the purpose of your registration in our “Joltie App”, as well as for receiving electric mobility services, we collect and process the personal information you give us, on a case-by-case basis, depending on whether you carry out the relevant transaction as a registered user or visitor.  Indicatively, we collect and store the following information:

  1. A) Basic identification data (such as your full name),
  2. B) Contact details needed for the provision of our services (such as home and email address, telephone number, location, etc.),
  3. C) Any other information you provide to us either during your registration or at any other time in the future (e.g. type of your vehicle).

On the contrary, we do not collect or store all your credit card information. In this case, we automatically redirect you to the payment gateway of the online payment management platform Stripe in the secure environment of which you complete your payment.

The purpose of processing your data that we collect through and in relation to you is the provision of electromobility services (Article 6 par. 1 section (b) GDPR). Furthermore, we have a legitimate interest in sending you customer satisfaction surveys requests and informing you about promotional and advertising activities of our products and services.

In addition, our Company reserves the right, either itself or through third party affiliated companies to use non-identifiable – anonymized information associated with the registration and / or use of the “Joltie App” for the purposes of: (i) analyzing market trends and using this analysis for its business purposes, (ii) improving its services or products, (ii) research, testing, development, controls and operations related to electric vehicle charging services. In any case, the above additional activities will be provided solely on the condition that the data used cannot identify any individual or their specific personal information, but focus on market trends.

7.3. Data Collection through the submission of data to Contact Forms of the website or by telephone

In the context of communication between us through the www.joltie.com website (via the special contact form or email) but also by phone, we collect the personal data you give us, e.g. by filling out an online contact form (in case you declare that you wish to receive updates about the Company’s products). These data are full name, telephone, e-mail address and any other information you may provide us during our communication. This data is stored and used exclusively for responding to your request or for contact and technical management by us. The legal basis for the processing of this personal data is your consent, according to Article 6 par. 1 section (a) GDPR. Your data will be deleted after the final processing of our communication. This will be the case if it can be inferred from the circumstances that the purpose of the communication has been completed, provided that there are no legal claims to store such data.

  1. Who are the recipients of your Data? Data transfers.

The recipients of the Data are the absolutely necessary personnel of the Company, which is committed to maintaining confidentiality and the companies cooperating with us, which process your Data as Processors on our behalf and in accordance with our orders.

Our Company will not transfer your personal data to unauthorized third parties, with the exception of the above recipients. In any case, we always check any independent company which should comply with personal data protection obligations and demonstrate the appropriate level of security. We may, however, share your personal data with third parties in case of sale of our Company or affiliate, or our assets as the personal data in our possession are considered transferred assets.

We will also provide your personal data when required by law or when we believe disclosure is necessary to protect our rights and/or comply with any judicial or other decision, of a court or competent authority.

  1. Data of minors.

We do not accept registrations, do not carry out transactions, and will not collect or process personal data of individuals under the age of eighteen (18). By registering, you confirm through your statement that you are at least eighteen (18) years of age.

  1. What are your rights?

Under the applicable legislation on the protection of personal data and provided that the relevant legal requirements are met, you have the following rights:

Right of access: You have the right to be informed if the Company processes your data, to have access to the data and to receive additional information about their processing.

Right to rectification and completion of your personal data: You have the right to request the updating, correction, completion of your personal data.

Right to deletion: You have the right to submit a request for deletion of your personal data, which will be satisfied provided that there is no other legal basis for processing (such as, but not limited to, an obligation to process personal data imposed by law).

Right to restriction of processing: You have the right to request restriction of processing of your personal data in the following cases: (a) when you contest the accuracy of the personal data and until it is verified, (b) when you object to the deletion of personal data and request instead of deletion the restriction of their use, (c) when personal data are not needed for processing purposes, but are necessary for the foundation, exercise, support of your legal claims, and (d) when you object to processing and until it is verified that there are legitimate reasons that concern us and override the reasons for which you object to processing.

Right to object to processing: You have the right to object at any time to the processing of your personal data when it is based on the legal basis of Article 6 par. 1 section (e) (duty performed in the public interest) or section (f) (existence of legitimate interest) of the General Regulation, which will be satisfied unless the Company demonstrates compelling and legitimate reasons for their processing.

Right to data portability: You have the right to receive your personal data free of charge in a structured, commonly used and machine-readable format or to request, if technically feasible, that we transmit the data directly to another controller.

Right to non-automated individual decision-making, including profiling: You have the right to object when a decision concerning you is based solely on automated processing, including profiling, and this decision produces legal effects or significantly affects you.

Right to withdraw your consent: You have the right at any time to withdraw your consent to the processing of your personal data in the future. The lawfulness of the processing of your data remains unaffected by this action, up to the point of withdrawal of your consent. In case of withdrawal of consent, the Company may further process personal data only in cases where there is another legal ground for processing.

Right of appeal to the competent supervisory authority: The competent authority is the Office of the Commissioner for Personal Data Protection. You have the right to lodge a complaint with the Office of the Commissioner Personal Data Protection if you consider that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data. For the competence of the Office of the Commissioner and how to submit a complaint, you can visit its website (www.dataprotection.gov.cy > Information for the public > Lodge a complaint), where detailed information is available.

The contact details of the Office of the Commissioner Personal Data Protection are: Postal Address: Kypranoros 15, 1061 Nicosia, Cyprus, Postal Address 23378, 1682 Nicosia, Cyprus, tel +357 22818456, e-mail commissioner@dataprotection.gov.cy.

  1. How do you contact the Company?

The above rights, except for the right to appeal to the competent supervisory authority, are exercised upon written request sent to the email address dpo@joltie.com and examined by the Data Protection Officer, who has been appointed by the Company. In your request, please include adequate contact information (e.g. your email address, name, address and telephone number) and clearly specify the content of your request, including but not limited to the information you want to access, change, update, remove or delete.

For any other question regarding this Policy or the way we handle your personal data, please contact us at +(357)22007500 or by email at customers@joltie.com.

  1. How long do we keep your Data?

The Company will keep your personal data for as long as it is required to fulfill the purposes described in this policy, unless applicable law requires a longer period of time.

In any case, the Company will keep your personal data for as long as required (a) in order for the Company to comply with a legal obligation incumbent on it and (b) in view of the legal position the Company happens to be in (such as defending rights before courts, regulatory audits, etc.).

  1. What is the applicable law when processing your Data by us?

The applicable law is Cyprus law, as formulated in accordance with the General Data Protection Regulation 2016/679/EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.

The competent courts for any emerging disputes related to your Data are the Courts of Nicosia.

  1. Modification of this Policy. How will you be informed of any modification of this?

We reserve the right to modify this Policy at any time to comply with our legal or regulatory obligations, as well as the business purposes and activities of our Company.

Any imminent significant change to our policy will be posted on our website www.joltie.com before the changes take effect.

We encourage you to check this Policy at regular intervals to know how your Data is protected and for any information to contact us.

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